How Easy is It to Work for Uber Eats
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Andrew , of Saint Petersburg, FL Verified Reviewer
Original review: Oct. 4, 2022
My wife has been going through surgeries and treatments for breast cancer and several of our friends gave us Uber Eats gift certificates, to help feed my family of 5. EVERY single time I've ordered from Uber Eats, there have been issues... "We can't process your order at this time" or other error messages. Contacting Uber Eats customer service is a joke. I even contacted the restaurants to see if there was anything they could do on their end and they advised that they have continual issues with Uber Eats. At a time when we need no additional stress or frustration in our lives, Uber Eats has certainly contributed its fair share. I cringe now when someone sends us Uber Eats certificates, which is sad to say because it's supposed to be happy gesture, but I know it's going to result in me spending WAY more time than it should, trying to order my family a simple meal. I wish I had the ability to leave a No Star rating, because Uber Eats does not even deserve one star.
Rebecca of Orinda, CA Verified Reviewer
Original review: Sept. 26, 2022
Have had several instances of Uber Eats overcharging, such as charging me twice for a $4 tip. They're hoping customers won't spend the time and energy to dispute small overcharges like this. I'm fed up with Uber Eats by this and am hoping Consumer Affairs will look into this. I'm on the phone with my bank right now and the customer service rep tells me she personally has had several similar dispute with Uber Eats.
Davor of Dublin, Other Verified Reviewer
Original review: Sept. 24, 2022
Straight up scam, First thing review screen said 10e promo code was applied and amount was 25e, but then 35e was charged to my card. On top of that restaurant changed delivery time from 20 minutes to 2 hours and 10 minutes. While speaking with the support, restaurant called and said they are only starting actual food preparations in an hour and that's why it will take so long, but they are able to cancel the order if it's too much wait. I said yes. Then support said they themselves can cancel it for us but I will be charged. I didn't confirm that obviously. The restaurant never mentioned any charge as they are the ones who offered cancellation. Cancellation went through and instead of paying 25e and having food, I was charged 35e and didn't get any food. In app support suddenly disappeared and only way of contacting Uber is via submitting a ticket which who knows if will be answered. Last time dealing with them!
Sinval of Davenport, FL Verified Reviewer
Original review: Sept. 20, 2022
Good afternoon. I don't know who else can help me and especially my wife, who last Sunday 18/09/22 requested a meal at the CHINA GOURMET establishment here in the city of Clermont - FL, and we live at Champions Gate - FL. It was requested by the Uber Eats app, and we always ask and with the DELIVERY option, I don't know who changed this option to PICKUP and unfortunately the order didn't come to me. Still to help my wife lost the amount of 50.00 dollars that was debited from her debit card.
I contacted UBER EATS on SUNDAY trying to understand what happened with the order and especially who changed it from DELIVERY to PICKUP, that neither my wife nor I made this change. Even my wife is 14 weeks pregnant, no I would have to leave my residence to go get it because she didn't have a car, and besides that there is no logic for her to change from DELIVERY to PICKUP. As UBER EATS has been informing me that it does not know who made this change. In addition, my wife paid the TIP amount to be delivered to my residence. So if I were to perform the PICKUP, I wouldn't have this TIP option, but I would be informing the location of the restaurant and not my residence.
Last Sunday I got in touch with UBER EATS support and to my surprise I was answered by the support service called JHON if that would really be his name. I found it super strange when I informed my wife's phone number he didn't understand and asked to repeat it almost 10 times for him to understand. At that moment I asked him, if he really spoke ENGLISH or another language, because his English is very bad and he doesn't understand the numbers that a simple child understands with only once or at most 2 times repeating, more having to speak practically 10 times. A lot for an UBER EATS employee.
Then he informed me that he found the order, that he could rest assured that he himself would have started the procedure for refunding the amount of 49.86. Practically 14 cents of difference that uber itself had charged, more would be the refund without any problem. He himself found the error that informed that the CHINA GOURMET restaurant itself had changed DELIVEY to the PICKUP method. Strangest of all was how he would have changed the method without contacting me. To ask if I could perform the PICKUP just changing. Even the UBER EATS attendant said to rest assured that the refund would be made within 24 hours.
Monday passed and no refund, just a few words from UBER EATS informing that my wife would not have any refund and would be like this, solving my wife would be losing the value of the 50.00 dollars that was debited from her card on Sunday and without any refund change. I practically found out today from my wife that she had lost her 50dollars from UBER EATS. That they wouldn't refund any money and she would be sucking her fingers and no food and worse still no form of compensation from UBER for her.
Then I picked it up and called the UBER EATS center again, which is the phone number 8332753287. Same phone as the Sunday service called JHON, and today I was answered by the service called ALEXA, at the beginning of the conversation this answer asked me for my wife's data, including the last 4 digits of the card used for the order. Soon after, this attendant asked me who changed it to PICKUP because here in the system this option is activated. I informed that on my part or my wife I had not made this change. Soon after she just kept talking to me saying sorry. But after almost 20 minutes of talking and almost 5 minutes of just talking I REALLY SORRY. I was practically pissed off and asked the famous question.
SO MY WIFE LOST THE 50 DOLLARS YOU "UBER EATS" DEBITED FROM HER CARD, WHICH NO WORD APOLOGY WILL REFUND. Mainly pregnant and wanting to eat the food of this restaurant called CHINA GOURMET, and for me it is a very crooked restaurant that loves to change the way of delivery to keep the customer's money. To help or please call the customer who ordered the food and ask if he could change the form from DELIVERY to PICKUP. Going back to this ALEXA service, after asking if my wife lost the money and that no word she said would make up for what my wife could even more nervous and the chance of losing my son. This attendant called ALEXA, which for me is not a person of respect and especially shouldn't be in this customer service job. Simple she picked up and hung up the call for almost 30 minutes. And now I asked myself... How my wife got in this situation. She will really be in the wrong. $50.
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Salena of Hinesville, GA Verified Reviewer
Original review: Sept. 18, 2022
I just started working for this company delivering orders and already had my account deactivated. It hasn't even been a week so I was still learning the ropes trying to figure things out because it was confusing. I had to cancel some orders because addresses kept disappearing and saying next order. I had no idea what was going on. Again I am new to this so the only thing I could do was cancel because I do no address. I had to get a pass to get on base in thought because I was a Dasher. I didn't need one until I was told I did. Right while I was in the process of getting the pass my account got deactivated.
I'm stuck with food I didn't want or need because the stores will not take back food due to Covid and other stuff I'm sure. Customers were refunded and if made no tip on the orders that were canceled so I just wasted gas that your all don't pay for. Again I am new to this and have to learn. That's messed up to do people that way who are just trying to make a honest living. Not everyone is a scammer or fraud maybe trying helping or sending a warning first even twice because firing people. It's bad enough you take from the tips so what we should make we don't because y'all take fees from the tips we make.
I went through all the process passing a background check, proof of car insurance, everything y'all asked me to so I did and you go and do this all because I was confused and trying to learn. Why not just help me instead. I would never recommend your company to anyone and if suggest that everyone go look for better ways to make money because this is not it. They are unfair, unprofessional and cold.
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J of Adelaide, Other Verified Reviewer
Original review: Sept. 16, 2022
I have had multiple meals arrive stone cold and inedible. Refund refused. I had a strangers' order delivered instead of mine. Immediately contacted support and the driver to notify that this was not my order. Driver refused to respond and support REFUSED MY REFUND. How? I did not get my order. I got a strangers' food which I couldn't eat. I paid for food that never came and support refuses to return my money. Won't ever use again.
Michael of Philadelphia, PA Verified Reviewer
Original review: Sept. 16, 2022
I contacted Uber Eats customer service after receiving a pizza that felt like it came directly out of a refrigerator. The customer service agent tells me that she needs to pass it up the chain for an investigation. What are they going to investigate? I don't understand what they are supposedly going to do but so far they have not refunded me anything.
Sylvia Laura of Sloughhouse, CA Verified Reviewer
Original review: Sept. 14, 2022
I did not authorized these withdrawals of $9.99 on June 6, 2022 July 6, 2022. August 8, 2022 and September 6. 2022. You owe me 39.96 I want my money.
I notified Uber 8 times, they will not refund my money.
Customer increased Rating by 2 stars!
Deb of Albany, NY Verified Reviewer Verified Buyer
Resolution response: Sept. 12, 2022
I'm still not pleased with what transpired with my food order from Uber Eats, however, Uber Eats emailed me today with a resolution.
Original review: Sept. 11, 2022
Not good. Uber Eats refused to acknowledge offer of 15% off yet sent text coupon offer, and when food was delivered with food, quality issues would not acknowledge! Have ordered numerous orders from Ubereats and our worst experience!
Tara of Palm Bay, FL Verified Reviewer
Original review: Sept. 6, 2022
This company is uncooperative and untrustworthy. They sent the same order twice to a restaurant. The restaurant was smart enough to see that it was a duplicate, so they fulfilled one of the order. Uber Eats has given me a run-around for 6 months, continually "escalating" and "researching" it, requesting multiple emails and the story time and time again. Only to deny our request for the refund. They are making money off doing nothing but screwing up. Stay away, use another delivery service or do yourself a favor and just go get your own food. Don't trust them to give a care in the world.
Source: https://www.consumeraffairs.com/food/uber-eats.html
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